Frequently Asked Questions

Ancient City Tours offered Education Tours, Fort Tours, Golf Cart History Tours, Walking History Tours, Private Tours, Vacation Packages, Family Reunion Packages, Corporate Experiences and Team Building Bundles.A Ghostly Encounter offers Ghost Tours – Walking and Golf Cart, Paranormal Investigations and Private Tours.St. Augustine has many Seasonal Events, like Nights of Lights (Nov. – Jan.), we can help plan your visit for any season in the nation’s oldest city.

Yes. Our comfortable golf cart tours provide a unique and relaxing way to explore the historic streets and landmarks of St. Augustine. Contact us today to book your history or ghost tour.

Yes, all of the seats on our golf carts are forward facing.

Absolutely! We offer private guided tours that can be customized to match your group's interests, schedule, and preferred attractions. For a more personalized experience, consider booking a private tour with A Ghostly Encounter or Ancient City Tours. Our team is excited to help you plan a memorable adventure in the Nation’s Oldest City.

Yes. We specialize in creating personalized experiences for families, reunions, corporate groups, schools, and other organizations.

Yes. Ancient City Tours provide Educational Tours and Field Trips that are specifically designed for schools, student groups, and educational organizations, with customized itineraries and experienced guides.

Yes. We host special seasonal experiences, including the popular Nights of Lights Golf Cart Tour and other exclusive holiday events.

Simply click the Request a Quote button and complete our inquiry form. Our team will contact you with a customized tour proposal.

All of our tours are based in the beautiful and historic city of St. Augustine, Florida, America's oldest city.

*Phone: (904) 827-0807*Address: A Ghostly Encounter, 12 St. George Street, St. Augustine, FL 32084(next to the Oldest Wooden School House)*Website: http://ancientcitytours.net or http://staugustineghosttours.net

Confirmation will be received at time of booking.

If your preferred date or time is not listed in the reservation system, please call us at (904) 827-0807. We’ll check availability and see how we can get you on a tour.

*All walking tours meet at A Ghostly Encounter, 12 St. George Street, St. Augustine, FL 32084. (next to theOldest Wooden School House).*Some tours may offer alternate check-in arrangements with our office staff—please call (904) 827-0807 if you have any questions or concerns regarding check-in location.*Please arrive 10 to 15 minutes before departure so we can begin on time andeveryone can enjoy the full experience.

Yes. All of the guides and hosts are certified, licensed, experienced and locals.

No. Gratuity for your guide(s) is not included.

No. There is no onsite parking provided.Please allow plenty of time to locate parking as well as walk to the starting location of your tour.

*Historic Downtown Parking Garage: https://www.citystaug.com/502/Historic-Downtown-Parking-Facility1 Cordova Street, St. Augustine, FL 32084 Adjacent to the Visitors Information Center (walking distance to St.George Street)*Downtown Parking Lots: https://www.citystaug.com/513/Street-Lot-Parking-Downtown*City of St. Augustine’s Parking Information Website: https://www.citystaug.com/498/Parking

English, but contact us regarding tours in Spanish and other languages.

*Paranormal Investigations guests must be at least 10 years old and older.*All ages are welcome on all other tours that Ancient City Tours and A Ghostly Encounter provide.*Golf Cart Tours require Infants to sit on laps if an adult.*Most travelers can participate.*Safety is our top priority, and we’re committed to providing an inclusive, family-friendly experience for every guest. Intoxication, alcoholic beverages, and vaping are not permitted. Obscene language, obscene gestures, and any disruptive behavior that interrupts the tour or distracts the guide or host are also not allowed. Serious disruptions may result in immediate removal from the tour.

Yes, all tours are stroller accessible.

*All walking tours are wheelchair accessible.*Our golf cart tours and paranormal investigation are not wheelchair accessible.

Yes. Service animals and pets are welcome. Pets must be well behaved and, on a leash, in a stroller, or carrier – soft-sided totes, bags and/or backpacks.Golf Cart Tours – please note if it’s a larger animal, you must purchase a seat on the golf cart.

Walking Tours:Summer: Dress for the weather, comfortable and supportive shoes or sandals,hat, sunscreen, sunglasses, bug spray, camera and a raincoat. During the hot months, staying hydrated is very important, so please bring bottled water or another drink to help keep you comfortable. All drinks must have a lid.Winter: Dress for the weather, jacket / sweatshirt, gloves, scarf, beanie, comfortable and supportive shoes. Staying hydrated and warm is very important, so please bring bottled water or a hot drink(coffee, hot chocolate, etc.). All drinks must have a lid.Golf Cart Tours: Dress for the weather—fall and winter months can be cooler, especially at night. Bring bottled water or a hot drink (coffee, hot chocolate, etc.). All drinks must have a lid.

We understand that plans can change. Here’s what you need to know.Full-Refund: We offer a full refund with 24 hours’ notice prior to your scheduled tour. Cut-off times are based on the experiences local time.Need to Reschedule: We are still able to assist – should an emergency arise outside the 24-hour window, we can reschedule your tour for a later date.Please note:*No-refunds or credits will be issued for cancellations made with less than 24 hours’ notice, same-daycancellations, partial attendance, no-shows, or late arrivals.*All tours depart promptly at scheduled time with or without you.*If this experience is cancelled due to poor weather, you’ll be offered a different date or a full refund.

Yes. Take your ghost hunting experience to the next level with our paranormal investigation tools. Rent or purchase EMF Readers and Dowsing Rods to actively participate in your tour and explore the mysterious energy surrounding St. Augustine's most legendary haunted locations.